Privacy Policy

This Privacy Policy explains how Fazen Design & Creative collects, uses, stores, and shares information when you visit our website, contact us, purchase our creative services or digital products, or use any client project workspace we provide.

By using our website, services, products, or project tools, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide personal information to us.

The information we collect depends on how you interact with Fazen. We may collect information directly from you, automatically through the website, or from third-party services used to support our business operations.

• Contact and identity information, such as your name, email address, company or brand name, phone number, WhatsApp contact, and any details you provide through forms, email, chat, or project inquiries.
• Billing and order information, such as purchased services or products, billing contact details, invoice information, payment status, transaction references, and customer support history.
• Project information, such as briefs, design requirements, brand guidelines, logos, copy, photos, references, project files, feedback, approvals, revision notes, and other materials you share with us.
• Account and workspace information, such as login details, role, project activity, comments, assignee or PIC information, file uploads, downloads, status updates, and communication records inside a client project workspace.
• Website and device information, such as IP address, browser type, device information, pages viewed, referral source, approximate location, cookies, analytics events, and similar technical data.

Fazen may provide a project dashboard or client workspace that allows clients and assigned Fazen Team members to coordinate design work, track progress, upload files, provide feedback, assign PICs, and manage project actions according to each user's role.

The dashboard is operated as a private project workspace for Fazen's creative process. It is not an external designer marketplace. Access to project data is limited to the client, Fazen, and Fazen Team members or helpers who need the information to support the relevant project.

We use personal information and project information for legitimate business purposes connected to our website, services, products, and client relationships.

• To provide graphic design, brand identity, creative services, digital templates, brand resources, project support, and related deliverables.
• To manage project briefs, files, revisions, approvals, timelines, assignments, client communication, and quality review.
• To process orders, payments, invoices, confirmations, product delivery, customer support, refunds, and account-related messages.
• To operate, secure, troubleshoot, and improve our website, project dashboard, digital products, workflow, and client experience.
• To send service updates, administrative messages, optional marketing communications, and information about products or services that may be relevant to you.
• To detect and prevent fraud, unauthorized access, abuse, chargebacks, security incidents, policy violations, or illegal activity.
• To comply with applicable legal, tax, accounting, regulatory, payment, and recordkeeping obligations.

Fazen may use Paddle or another payment provider to process payments, manage checkout, issue receipts, calculate applicable taxes, handle payment security, and support refunds or chargeback reviews.

Sensitive payment details, such as full card numbers or banking credentials, are handled by the payment provider according to its own terms, privacy policy, and security practices. Fazen may receive transaction metadata needed to fulfill your purchase, provide support, maintain records, prevent fraud, and resolve payment-related issues.

When you work with Fazen, you may share creative materials such as logos, brand guidelines, product images, campaign references, copy, templates, screenshots, documents, and other project files.

We use these materials to deliver the requested work, prepare concepts, revise designs, maintain project context, support quality control, and communicate with you about the project. Fazen Team members assigned to a project may access the relevant materials only as needed to complete or support the work.

If you purchase or access Fazen digital products, templates, brand resources, or downloadable files, we may process information related to your order, access, download activity, license records, support requests, and product updates.

This information helps us deliver the product, verify purchases, provide customer support, prevent unauthorized access or abuse, and improve future resources.

We may use cookies, pixels, analytics tools, log files, and similar technologies to understand website performance, remember preferences, improve user experience, maintain security, measure campaign effectiveness, and learn how visitors interact with our pages.

You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies or similar technologies are disabled.

We do not sell personal information as a standalone business. We may share information only when necessary to operate Fazen, provide services, process payments, comply with law, or protect our rights and users.

• Payment providers, including Paddle where applicable, for checkout, tax, fraud prevention, receipts, refunds, and payment support.
• Hosting, storage, database, email, analytics, support, and security providers that help us operate our website, dashboard, and business systems.
• Fazen Team members, assigned PICs, creative helpers, or collaborators working under Fazen who need access to support a specific project.
• Professional advisors, such as legal, accounting, compliance, or tax providers, when needed for business operations.
• Authorities, regulators, courts, payment partners, or other parties when required by law, legal process, fraud prevention, security review, dispute resolution, or protection of rights.

Fazen serves clients globally. Depending on where you are located and which service providers are used, your information may be processed or stored in countries outside your own, including Indonesia and other jurisdictions where our providers operate.

When we process information internationally, we take reasonable steps to use reputable providers and apply safeguards appropriate to the nature of the information and the service.

We keep information for as long as necessary to provide services, deliver products, maintain project records, support clients, comply with legal, tax, accounting, and payment obligations, resolve disputes, prevent fraud, and maintain secure backups.

Project files and workspace records may be retained for operational continuity and future support unless you request deletion and we have no legal, contractual, payment, security, or legitimate business reason to keep them.

We use reasonable technical and organizational safeguards designed to protect personal information, project data, and creative materials from unauthorized access, loss, misuse, alteration, or disclosure.

No website, dashboard, storage system, or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you believe your account or project workspace has been compromised.

Depending on your location, you may have rights to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion or restriction of certain information, object to certain processing, or unsubscribe from marketing messages.

To make a privacy request, contact us at fazensocial@gmail.com. We may need to verify your identity before fulfilling your request, and some information may need to be retained where required for legal, tax, payment, dispute, security, or legitimate business purposes.

Fazen's website, services, products, and dashboard are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Our website or communications may link to third-party websites, tools, social platforms, payment pages, or external resources. Their privacy practices are governed by their own policies, not this Privacy Policy. We recommend reviewing their privacy terms before providing information to them.

We may update this Privacy Policy from time to time to reflect changes in our services, products, dashboard, payment setup, legal requirements, or business operations. The effective date at the top of this page shows when this policy was last updated.

For questions, privacy requests, or complaints, contact Fazen Design & Creative at fazensocial@gmail.com. Our business address is Jalan Perwira Utama, Komplek Golden Gatsu.